If your deposits keep failing, then it is likely one of the reasons below. We'll go through fixes for each type!
Deposit Failure Reasons
Bank account deposit failure reasons:
- You connected a savings account, Wells Fargo, PNC or local credit union/bank service
Debit card deposit failure reasons:
- You mistyped the Zip code, card numbers or have a different name on the Bloom account than your debit card.
Savings Account Deposit Failure
If you connect a savings account, please reach out to the Bloom team (support@joinbloom.co) with the details below:
Subject: Change Invalid Bank Account
Content:
Hello! My name is {firstName} and the phone # on the account is {parent phone #}. I connected an invalid bank account and need to update this. Can you please remove it for me?
From here, a team member will remove the current bank account, so you can connect a new one.
Debit Card Deposit Failure
If your debit cards keep failing, please double check the following things:
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Make sure the debit card owner is the same name on the Bloom account. So, if the teen is adding the debit card on their teen app, the debit card needs to have the teen's name. If the parent is adding the debit card from their parent app, the debit card needs to have the parent's name. Otherwise, your card's fraud protection services will block the transfer!
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Please ensure that you have sufficient funds for the deposit. So, if you're trying to deposit $50, please have a minimum of $100 in the account.
If you've verified both or one of the above is not true, please reach out to the Bloom team at support@joinbloom.co with the details below:
Subject: Invalid Debit Card
Content:
Hello! My name is {firstName} and the phone # on the account is {parent phone #}. I connected a debit card under the name {debit card name} to my {parent/teen account} and the deposits keep failing. Can you please let me know what the next steps are, or remove the invalid one?
From here, a team member will guide you. In most cases, this simply means reconnecting the card again or removing the current one, so you can connect a new, valid debit card.
Wells Fargo, PNC, Navy Federal CU or other local/small bank failure
All of the banks above have a tendency to block transfers from Plaid! Please reach out to your bank and ensure that the following merchants are accepted and cleared:
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Bloom
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Plaid
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Alpaca
For Wells Fargo specifically, please navigate to your Control Tower in your account:
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Click on Connected Apps
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Look for "Plaid"
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In the Plaid selection, select all checkboxes
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Click on Save